Privacy Policy | Edukate Tutoring

Last updated: 29th April 2025

At EduKate, we are committed to protecting the privacy of our students and families. This Privacy Policy explains how we collect, use, and protect personal information when you use our website www.edukate-services.com (the "Site") and our tutoring services ("Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you are under 18, your parent or legal guardian must consent on your behalf. You will be sent a “Parental Consent Agreement” form upon signup at EduKate, that will be stored on file until the end of the contractual period.

1. Information We Collect

We may collect the following information:

Parent/Guardian Information: Name, email address, phone number, billing details.
Student Information: Name, age, grade level, learning preferences, and educational needs.
Account Information: Login credentials, session history, communication records.
Technical Information: IP address, browser type, device information, usage data.
Tutoring Session Data: Lesson notes, assignments, progress reports, and (if applicable) recordings of online sessions.

2. How We Use Information

We use the information collected to:

Provide tutoring services and manage student accounts.
Communicate with parents/guardians about sessions, progress, and payments.
Personalize learning experiences for students.
Maintain the safety and security of our online platform.
Comply with legal obligations (such as child protection laws).

3. Sharing of Information

We do not sell or rent personal data. We may share information only with:

Tutors and staff involved in delivering lessons.
Service providers (e.g., payment processors, online portal providers) strictly as needed to operate our Services.
Legal authorities if required to protect a child’s safety, comply with the law, or enforce our policies.

4. Child Privacy Protection

We comply with child data protection laws, including GDPR UK where applicable.
Children under 18 may only use our Services with verified parental consent.
Parents/guardians may request to review, update, or delete their child’s information at any time, with written instructions.

5. Data Security

We use appropriate technical and organizational measures to protect information against unauthorized access, disclosure, or misuse. However, no online service is completely secure, and we encourage parents to supervise their child’s internet use.

6. Cookies & Tracking

Our Site may use cookies and similar technologies to improve functionality and performance. Parents can manage cookie settings in their browser.

7. Data Retention

We keep personal data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Parents/guardians can request deletion of data by contacting us.

8. Your Rights

Parents/guardians have the right to:

Access the personal data we hold about their child.
Request corrections to inaccurate information.
Request deletion of data, subject to legal obligations.
Withdraw consent for data collection or processing.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last Updated" date.

If you have questions about this Privacy Policy or how we handle your child’s information, please contact us:

EduKate
Email: www.edukate-services.com